Communicating with Clients: Lessons from Dan Faber

landscaping sales sales Sep 08, 2023

On a recent episode of the Kid Contractor Podcast, Caleb Auman interviewed Dan Faber about improving communication with clients. Dan shared valuable insights from his years of sales experience.

Some key lessons included establishing rapport with clients by understanding their preferred communication style. It's also important to ask the right questions to uncover their true needs and decision-making criteria. Dan emphasized focusing on solving the client's problem over making a sale.

The discussion provided practical tips like using "feel, seen, heard" language to gently address disconnects. They also explored how to have difficult conversations by staying in a nurturing "parent" mindset. Different personality types prefer different approaches, so it's good to understand behaviors like dominant "D" personalities.

Overall, the episode gave a helpful framework for each stage of the sales process. From initial contact to follow up, strong communication is key to building trust and getting referrals.

If you want to improve your client relationships, be sure to listen to the full episode to learn directly from Dan. You can also reach out to him at [email protected] for coaching.

Listen to the full episode here


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